Delivery Information

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This page explains the courier services, delivery times and shipping charges for orders from Adventure-shop.bg. It supplements the store's Terms and Conditions.

1. Courier partners

We deliver through Econt, Speedy, BOX NOW and DPD. Available couriers and delivery methods are displayed at checkout according to the destination and characteristics of the parcel.

2. Delivery times

Estimated delivery times, calculated from confirmation that your order has been accepted for fulfilment, are:

  • Within Bulgaria: 1–2 working days.
  • To EU Member States: 5–10 working days.

A different delivery period may be stated for particular products or destinations before you submit your order. If a delay is expected, we will notify you using the contact details you provided.

Estimated delivery times do not restrict your rights if an agreed delivery deadline is not met.

3. Shipping charges and free delivery

Shipping charges are calculated and displayed at checkout before you finally confirm your order.

Free delivery is available for orders over EUR 300.

Free delivery covers the transport service. It does not exempt the recipient from applicable import duties, taxes or charges for deliveries outside the EU, as described in section 6.

4. Receiving and inspecting your parcel

Please check the delivery address, recipient details and contact telephone number before submitting your order. If you notice an error, contact us as soon as possible so that we can discuss available corrections.

We recommend inspecting your parcel upon receipt. If the packaging or goods show visible damage and a courier is present, request a damage report. Photographs may help with the subsequent assessment of the issue.

If you collect your parcel from a locker and discover damage, contact us using the details below.

Failure to inspect the parcel, take photographs or obtain a damage report does not remove your statutory rights concerning faulty or non-conforming goods or your applicable right to withdraw from the purchase.

Further details are provided in our Guarantees and Complaints and Returns and Exchanges policies.

5. Responsibility for the parcel

The risk of accidental loss or damage passes to the consumer when the consumer or a designated third party other than the carrier takes physical possession of the goods.

If the consumer independently commissions a carrier not offered by the Seller, the risk passes when the goods are handed to that carrier, without affecting the consumer's rights against the carrier.

6. International deliveries

No import customs duties apply to deliveries of goods in free circulation between countries within the EU customs territory. Different rules may apply to territories with special customs or tax status.

Delivery outside the EU is available where the destination is offered at checkout or expressly agreed with the Seller. The delivery period and transport charges are specified before the contract is concluded.

For deliveries outside the EU, the recipient is responsible for applicable import duties, local taxes and customs clearance charges not expressly included in the final price. Information about these additional costs, or the possibility that they may be payable where they cannot reasonably be calculated in advance, is provided before the order is placed.

The recipient should observe applicable local import restrictions. This does not relieve the Seller of its own legal obligations. Free shipping does not mean exemption from import charges.

7. Delayed or missing deliveries

We deliver without undue delay and no later than 30 days after the contract is concluded, unless a different period has been agreed. This does not extend an expressly agreed shorter delivery period.

If we fail to deliver within the agreed or applicable statutory period, the consumer may set an appropriate additional delivery period. If delivery is still not completed, the consumer may terminate the contract and receive reimbursement of all payments made under it without undue delay.

No additional period is required in the cases provided by law, including where the Seller refuses delivery or delivery within the agreed period is essential in view of the circumstances at the time of contracting, or the consumer informed the Seller before contracting that the deadline was essential.

8. Contact us

For delivery enquiries, contact us and include your order number if available:

Seller: „Иновативен Къмпинг“ ЕООД (Innovative Camping Ltd), company registration number 204190240, VAT identification number BG204190240, with its registered office at: 46 Neofit Rilski Street, Sredets District, Sofia, Bulgaria.